The AmeriCredit Field Dealer Relationship Manager is responsible for service and support of all Non GM franchises dealers and associate Americredit/GM Financial products. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners and Americredit/GM Financial. This team member`s overall responsibility will be to develop dealer relationships that generate contracts according to Americredit/GM Financial\u2019s established credit risk and profitability models.
Demonstrate the value proposition of Americredit/GM Financial to assist the dealer to sell more new and used vehicles.
Effectively manage and market assigned dealer relationships to achieve all quality, pricing and volume objectives.
Support and market all Americredit/GM Financial products.
Maintain effective communication with dealers and appropriate internal partners.
Develop business plans to align with corporate goals.
Achieve Field DRM key performance criteria
Act as a liaison between dealer and FundsNow to resolve any funding issues. Work with the Funding Managers and Team Leaders.
Analyze dealer-specific data using reporting tools and take appropriate action.
Identify and resolve dealer issues presenting excessive risk to Americredit/GM Financial, i.e., portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc.
Responsible for collection of monies owed to Americredit/GM Financial.
OTHER IMPORTANT DUTIES:
Other duties as assigned.
Promote a culture of teamwork, excellence and integrity.
Reports to: Regional Sales Manager
Direct Reports: None
Knowledge of dealership operations and indirect auto finance industry preferred.
Working knowledge of Salesforce.com preferred.
Strong interpersonal and people skills
Must possess the ability to make consistent quality decisions
Ability to meet with senior level managers
Must be self-motivated and able to work independently.
Able to meet deadlines and establish objectives.
Excellent verbal, written communication and presentation skills.
Must be proficient in computer software such as Excel, Word and PowerPoint.
1 to 2 years of prior credit underwriting experience preferred.
1 to 2 years of successful sales experience preferred.
High School Diploma or GED required
Bachelor`s degree preferred.
Some overnight travel required.
GM Financial's success is largely dependent on building strong, lasting relationships with our dealers and the consumer customers that we serve. This is why we are committed to providing best-in-class customer service, while promoting open, honest communication at all levels. Our executive team and all employees must adhere to GM Financial's Code of Business Conduct and Ethics. Our Code outlines the principles by which all team members conduct business with customers, vendors and each other. These principles apply to all GM Financial team members and affiliates and although it does not cover every issue that may arise, the Code provides guidelines for all employees in regard to their business conduct.