Apple & Associates, Inc.
35,000 - $38,000
Are you Customer Service Representative who has insurance and/or banking experience, preferably in an insurance agency setting? Are you a Customer Service Representative who wants to join a leading insurance carrier in its headquarters location in a role supporting the Underwriting department? If you can answer yes to these questions, you should consider this opportunity?
Provide support for the company agents via phone calls, emails, and faxed requests. Receive, research, document, and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction
Underwrite and process mid-term adjustment requests, answer coverage related questions, price indications, and resolve billing issues
Work with independent agents to review and gather needed information for new business submissions and renewal reviews. Work with agents and direct customer to evaluate policy change requests to insure underwriting has complete and accurate information to review
Become an expert on the company's online application; walk agents through the steps required to complete an application online
Provide technical support to our regional underwriting teams
Report analysis and resolution
Decision within assigned authority
Process high volume time sensitive transactions
Data entry, initial analysis and account set up transactions
New projects - system testing and reporting
Special projects, mass adjustments, and/or maintenance changes
Required to complete/maintain licensing requirements and insurance industry education
Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations
Qualifications: BA/BS in business or related field preferred but not required
Minimum of three years of experience in a customer service role working in an insurance agency setting, or directly with an insurance carrier, or in a bank.
Proven ability to work on a team or operate independently
Outstanding interpersonal, oral, and written communication skills
Success in high volume environments requiring personal organization, multitasking, and regular re-prioritization with short turnaround time on items of high impact
Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints
Strong customer service skills for use with internal and external customers with ability to effectively handle incoming calls and deal with difficult situations
Comfort with a structured, process as that is the approach in the underwriting department, including limitations in levels of authority. Authority level increases with increasing competence
Attention to detail and thoroughness with strong documentation skills
Mandatory computer skills (Outlook, Word, Excel, PowerPoint, Internet). Advanced understanding of Excel or Access is a plus
P&C License obtainment may be required
Hours include alternating 10:30 AM - 7:00 PM (~1 week per month)
Basic knowledge of insurance industry and product lines
Additional computer skills (AS400, Siebel, Imaging Systems, Web-based applications, TARABS, Lotus Notes) a plus
This posting represents multiple opportunities.
Our client is seeking only local/commutable candidates.
At Apple & Associates, we understand that relationships are what make us stand apart. Whether you are a client or a candidate, you are an extension of the Apple & Associates’ family. Many of our recruiters have been with the company since its earliest days. They take great pride in the relationships they build; always emphasizing high standards, ethics and quality service. Our President, Debi Apple started her recruiting career in Aiken, South Carolina. She quickly became a top producer and leading authority in recruiting for the medical device, pharmaceutical and consumer product industries. Her passion and drive led her to open Apple & Associates in 1993. Under her leadership, Apple & Associates has grown to be one of the leading recruiting firms in these industries. Our company is proud to represent two of the largest medical device and pharmaceutical companies in the U.S., Covidien (formerly known as Tyco Healthcare) and our first and longtime client, Becton Dickinson. Now headquartered in Chapin, South Carolina, Apple & Associates has offices from coast to coast, offering regional recruiting expertise throughout the U.S. and Latin America. Our searches and permanent placements represent all levels, from CEO to staff level positions.