The Program Manager is responsible for the day-to-day management and servicing of Chubb Global Casualty PEO program accounts. The Program Manager works in a consulting role in support of ongoing efforts to improve business processes and profitability (mainly expense side impact).
MAJOR DUTIES AND RESPONSIBILITIES
* Assist Chubb Global Casualty in the implementation of new PEO programs to ensure a smooth transition through the use of in-depth upfront analysis, project plans with pre-determined deliverables and a solid implementation schedule. * Review existing PEO workflows for Chubb Global Casualty’s and recommend process improvements as needed. Ensure workflows processes documented are accurately reflected; secure sign-off from all affected units/partners prior to recommending changes. * Establish, document and implement cost-effective and efficient business processes and procedures with solid controls in place. * Facilitate collaborative sessions focusing on work process enhancements utilizing internal Operations staff, as well as expertize from other business units, as needed. Develop process workflow maps of the enhancements that demonstrate the business process from inception through implementation. * Develop a communication plan to keep all stakeholders apprised of the outcomes, takeaways and deliverables from each collaborative work session. * Collect and analyze client/policy data for metrics reporting. * Develop and maintain good working relationships and demonstrate ability to work as a team with financial operations resources, business unit leaders and Senior Management to effectively develop and implement process workflow changes/enhancements. * Champion, develop, and monitor capacity planning model for multinational servicing and processing center. Ability to understand, track, drill-down, and question activities and issues in all functional areas and make sound business decisions based upon that data. * Interact closely with MGA partners to ensure accurate and timely servicing regarding policy processing and related activities. * Responsible for ensuring premiums (direct and ceded) on Chubb’s Global Casualty PEO programs get registered accurately monthly and in accordance to established procedures. Develop controls to ensure that errors or untimely registrations are identified and resolved quickly. * Develop service plans, service level agreements and metrics for services to business partners/clients. * Develop necessary tools to assist in measuring productivity and quality benchmarking. * Develop and maintain a close working relationship with clients to ensure timely/accurate information is received and quality standards met. * Maintain excellent customer relationships, both internally and externally.
* Minimum 3-5 years proven leadership experience at a managerial level. * Successful completion of a college level curriculum or equivalent experience required. * Thorough knowledge of P&C insurance businesses and processes. * Intimate knowledge of program management procedures. * Knowledge of insurance accounting processes and systems, receivable and financial discipline. * Background in process redesign, organizational design, finance, management accounting, and/or technology solutions. * Strong analytical, communication, teamwork and interpersonal skills required. * Excellent project management and presentation skills. * Experience with an MGA or MGU. * Thorough understanding of Global Casualty program structures, including captives. * Thorough knowledge of Excel, including effective tools and methods for importing, analyzing, combining, and manipulating large worksheets with extensive data. * Ability to work with ambiguous project definitions and to function in unstructured situations. * Demonstrated creative analytical and problem-solving skills, with flexibility and openness to outside ideas. * Ability to provide exceptional customer service in a proactive way that minimizes problems and enhances relationships with internal and external clients. * Ability to work with all levels of personnel and communicate in an effective manner. * Strong attention to detail and follow-through skills. * Must be able to work independently. * Demonstrated initiative and self-motivation to effectively manage time and workload, including multiple unrelated assignments simultaneously, while maintaining service standards with minimal supervision. * Must be able to travel (25% minimum).
Underwriting Program Manager