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Job Details

Sr UW - CL - Human Services

Location
Des Moines, IA

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Job Description
REPORTING RELATIONSHIPS: Supervisor or Manager; no direct reports.
CORE JOB DUTIES & RESPONSIBILITIES:
Gathers information from multiple sources according to company guidelines, in order to perform underwriting analysis. May require gathering verbal information or data through reports or other electronic means.
Reviews individual risks for acceptability and handles those within authority based on company underwriting guidelines and standards. Underwriting analysis requires review of total relationship leveraging all available information pertaining to the book of business.
Manages workflow and intricacies of underwriting heavy volume of assigned work, utilizing company tools and systems. Ensures file handling quality and workflow efficiency. May manage larger, more complex work that requires working with and through others to meet overall project timelines and maximize workflow. May assist in managing work inventories within the unit.
Underwrites new business, renewals and endorsements. Decisions at this level may require review of additional variables, leveraging agency relationships, inspection reports and evaluation of exceptions. Reviews for acceptability and handles those within authority using company underwriting guidelines and standards.
Plans completion of assignments to meet agreed upon timelines and service level agreements.
Proactively consults with agents and internal partners to resolve business issues and projects of moderate complexity requiring more discernment or robust solutions. Understands organizational capabilities and opportunities to drive maximum value of relationships. Identifies and drives opportunities for business development.
Communicates with agents and other internal and external business partners by requesting and providing requested information.
Strengthens agency relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. May participate in the review and analysis of agency performance.
Responds to requests from agents and underwriting staff with resolution within established time and service standards in order to facilitate and expedite service needs. Routes calls and higher level issues to appropriate individuals. May handle escalated customer service issues.
Educates internal and external partners on underwriting process, practice and tools. Helps train less experienced underwriting staff. May participate in training development or delivery as a subject matter expert.
Performs other related duties as assigned.
MINIMUM JOB REQUIREMENTS:
Education: Bachelor's degree or equivalent work experience preferred.
License/Certification/Designation: Completion of INS, AU or similar designations with progress toward CIC and/or CPCU is preferred.
Experience: Typically three years of commercial lines underwriting experience. Middle market experience preferred.
Knowledge: Commercial underwriting policy, practices and procedures. Rating plans and plan concepts. State and Federal insurance laws and regulations. Commercial insurance processing systems. Working knowledge of company operations and products.
Skills/Competencies: Verbal and written communication skills necessary to interact with all levels of internal and external contacts. Ability to evaluate and recommend solutions to work-related problems. Ability to analyze insurance risks to determine the degree of acceptability and pricing. Effective time management skills and competencies preferred. Ability to operate PC and related software. Ability to advise agents and agency staff on commercial contracts, procedures and business practices.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager’s leader and HRBP.
JOB CONDITIONS:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Occasional travel may be required to visit clients or attend meetings. Extended or non-standard work hours as required to meet business need.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: KP update 7-2018
Additional Job Description
Experience in underwriting package commercial accounts with increasing difficulty and size of premium.This job isin the Human Services vertical, an expertise in that arena or in heavy casualty commercial insurance is preferred. This is anagency facingproduction role, ability to manage time and workloadalong with building strongagency relationships is a must. There will be limited travel expectations as well as continuous learningabout our Human Services communities.
Job ID: 51972

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