Farmers Insurance Group.
Call Center Customer Service Representative - Independence, Ohio','18000330','!*!
We are Farmers!
Call Center Customer Service Representative - Auto Insurance - Independence, Ohio
Position is for phone support which handles heavy call volume for Auto Insurance. Working hours are Monday through Friday, 40 hours per week, from 11:30am to 8pm Eastern Time. Start date of 6-11-18.
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
Essential Job Functions
Analyze, clarify and resolve basic policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Continues to build personal skill set by participating in in-house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge. Stays current with relevant product(s). Understands organization’s overall strategy. Models Farmers core values. Performs other duties as assigned.
CORE COMPETENCIES :
Business Results – ability to meet individual performance, metrics and goals.
Innovation – accepts innovation and improvement recommendations.
Communication- acceptable written and verbal communication skills.
Job Knowledge- Basic billing, Underwriting guidelines and policy processing.
Team Work- accepts feedback when offered and works well with others.
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Required job duties are normally performed in a climate-controlled office environment.
High school diploma or equivalent. Successful completion of company approved job assessments
Customer service experience.
Special Skill Requirement
Customer service skills Typing skills Basic PC skills Basic math skills Conflict resolution skills Verbal and written communication skills
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
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Farmers Insurance Group.
Website : http://www.farmers.com
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans. In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.