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Underwriting Coordinator customer support position

Rocklin, CA

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u003Cbru003Eu003Cbu003EJob IDu003C/bu003E 2018-1753u003Cbru003Eu003Cbu003E# of Openingsu003C/bu003E 1u003Cbru003Eu003Cbu003EJob Locationsu003C/bu003E US-CA-Rocklinu003Cbru003Eu003Cbu003EPosted Dateu003C/bu003E 5/17/2018u003Cbru003Eu003Cbu003ECategoryu003C/bu003E Underwritingu003Cbru003Eu003Cbu003ETravelu003C/bu003E Noneu003Cbru003Eu003Cbu003ECompany Car Providedu003C/bu003E Nou003Cbru003Eu003Cbru003Eu003Cbu003EOverviewu003C/bu003Eu003Cbru003Eu003Cbru003Eu003Cstrongu003EOPPORTUNITY SNAPSHOT: u003C/strongu003Eu003Cbru003Eu003Cbru003EIn this highly visible underwriting support position (a.k.a. Customer Support Tech.), you will make a big impact within the Commercial Insurance Underwriting Team by being responsible for the accurate data entry of decision-making statistical information in an ACL system and then compute premiums which results in a legal contract for our customer, the insured. Your primary goal is to produce high quality technical assistance to our insureds, agents and coworkers and show what it means to provide the best in customer service. You may also play an important role in coordinating support staff by organizing, training, coaching and developing them in the rating, coding and audit functions.u003Cbru003Eu003Cbru003Eu003Cbu003EResponsibilitiesu003C/bu003Eu003Cbru003Eu003Cbru003Eu003Culu003Enu003Cliu003EAccurate entry of statistical information and computing of premium to generate a legal contract for the insured including new and renewal policy contracts, endorsements, cancellations, reporting forms and initial entries for applications and quotesu003C/liu003Enu003Cliu003EAssist underwriters with information gathering and written correspondenceu003C/liu003Enu003Cliu003EAssist underwriters with set-ups including properly classifying and rating quotes, applications, cancellations, and premium endorsements per guidelines and authority levels. Refer those outside of guidelines to underwriter and include referral reason(s) and notes on any risk(s). File Adverse Risks.u003C/liu003Enu003Cliu003EPerform customer service/public relations such as responding to agents' status requests and handling routine telephone inquiries from others including but not limited to agents, insureds, other departments, and underwriters; screen underwriter calls, handling as many calls within authority as possible; and initiate contacts with agency to obtain additional information as requiredu003C/liu003Enu003Cliu003ECoach and mentor raters and answer questions from the teamu003C/liu003Enu003Cliu003EAct as back up for other customer service techniciansu003C/liu003Enu003Cliu003EOngoing communication of progress and challenges to Support Staff Supervisoru003C/liu003Enu003Cliu003EReview, process and/or distribute incoming mail tasks in accordance with authority levelsu003C/liu003Enu003Cliu003ECompletion of all three training phasesu003C/liu003Enu003Cliu003EPerform other duties as assignedu003C/liu003Enu003C/ulu003Eu003Cbru003Eu003Cstrongu003Eu003C/strongu003Eu003Cbru003Eu003Cbru003Eu003Cbu003EQualificationsu003C/bu003Eu003Cbru003Eu003Cbru003EExperience:u003Cbru003Eu003Culu003Enu003Cliu003EMust have:u003C/liu003Enu003Culu003Enu003Cliu003EA minimum of 2 years customer service work experience u003C/liu003Enu003Cliu003EPossess strong analytical and math skillsu003C/liu003Enu003Cliu003EHave strong organizational skills u003C/liu003Enu003Cliu003ERespond and adapt quickly to changeu003C/liu003Enu003Cliu003EBe able to work within a team environment, exhibit cooperation, and have strong communication skillsu003C/liu003Enu003Cliu003EProven skills in providing quality customer service and promote a positive and professional image in and outside the Companyu003C/liu003Enu003C/ulu003Enu003C/ulu003Eu003Cbru003Eu003Cbru003Eu003Culu003Enu003Cliu003EPreferred to have:u003C/liu003Enu003Culu003Eu003Cliu003EA minimum of 2 years experience working in the insurance industry - plus if in commercial industryu003C/liu003Eu003C/ulu003Enu003C/ulu003Eu003Cbru003Eu003Cbru003EEducation Requirements:u003Cbru003Eu003Cbru003Eu003Culu003Enu003Cliu003EMust have:u003C/liu003Enu003Culu003Eu003Cliu003EA High School Degree coupled with work experienceu003C/liu003Eu003C/ulu003Enu003C/ulu003Eu003Cbru003Eu003Cbru003Eu003Culu003Enu003Cliu003EPreferred to have:u003C/liu003Enu003Culu003Eu003Cliu003ETwo or four-year college degree or equivalent work experienceu003C/liu003Eu003C/ulu003Enu003C/ulu003Eu003Cbru003Eu003Cbru003EAttributes We Seek: u003Cbru003Eu003Culu003Enu003Cliu003EMaintain confidentiality of insured's information when handling policy limits, premiums, claims and other confidential informationu003C/liu003Enu003Cliu003EHave good memory retention levels due to the amount of detail involved in worku003C/liu003Enu003Cliu003EHandle workload, prioritizing to meet deadlines often while multiple interruptions occuru003C/liu003Enu003Cliu003EPromote a positive and professional image and develop productive relationships with agents and co-workersu003C/liu003Enu003Cliu003EDemonstrate an open-minded, team-oriented, and collaborative work styleu003C/liu003Enu003Cliu003EHave a flexible mindset and thrive in a dynamic environmentu003C/liu003Enu003C/ulu003Eu003Cimg src=****Fire Group},identifier:{@type:PropertyValue,name:**MEMBERS ONLY**SIGN UP NOW***.,value:103341665},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Rocklin,addressRegion:CA,postalCode:95677}}}

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