At YapStone, we approach payments with the same startup mentality that we had when we launched our first payment solution in 1999. We are now focused on combining our entrepreneurial spirit with our immense payment expertise to take our company and our partners to the forefront of innovation. As one of the leading payment companies, YapStone is continually searching for passionate thinkers to join us in changing how the world pays.
We are seeking an Underwriting Team Lead who will oversee the Underwriting Support Team, manage the day to day workflow, serve as an escalation point for support team, and utilize expertise with credit and risk underwriting for merchant applications.
Our ideal candidate will not have more than two years experience overseeing a team.
Ensure department and individual team members meet KPIs & SLAs
Train, lead and motivate Underwriting team members
Ensure that all applications are underwritten and decisioned according to established SLAs
Assist with second level reviews and maintain designated underwriting authority
Monitor quality and progress of all team members
Provide up to date communication to the team members regarding KPIs and SLAs on a daily/weekly basis
Provide ongoing training for support team, new and current
Work with Underwriting Manager and other Team Leads to develop and maintain departmental policies and procedures
Proactively work to enhance process/procedures to ensure Underwriting and AML/KYC regulations remain current, effective, and in-line with partner requirements
Serve as an escalation point for the department
Escalate employee performance issues to the Underwriting Manager, as necessary
Be able to step in and complete underwriting assignments
Know the status and understand system issues to appropriately gather/update Underwriting Management and appropriate departments
Minimum of 1 year of supervisory experience, preferred
1-3 years expertise as a credit, risk, and underwriting decision making for individual and business applicants using a variety of reporting tools, i.e. Lexis Nexis, SOS, Experian, etc. a plus
Ability to coach and provide feedback to team members
Ability to weigh risk and make business decisions outside of standard underwriting guidelines
Excellent written and verbal communication skills
Excellent organizational and time management skills
Demonstrated judgment, strong problem solving skills and solid decision making ability
Ability to work independently and as a team
Changing how the world pays is a mission that inspires us daily. It gets us up in the morning and keeps us up at night. And just in case we need an extra dose of inspiration during the day, our team can take in the stellar view from our Santa Monica office or visit the Yap Caf in our Walnut Creek office to choose from a notably large selection of snacks. From comprehensive health insurance to gym memberships, youll find plenty of benefits and perks that reflect our appreciation for all of the thinking and doing that goes on at YapStone.
YapStone is a leading global provider of web and mobile payment technology solutions enabling electronic payments and automated onboarding for global online and mobile marketplaces, including HomeAway and VRBO, as well as for large vertical markets, including apartment and vacation rentals (through its RentPayment and VacationRentPayment brands, respectively), HOA communities, self-storage and non-profits. YapStone develops tailored payment solutions to address partner needs and processes over $14B in payments volume annually. YapStone continues to be recognized for its growth, ranking on the Inc. 5000 list of Fastest-Growing Private Companies for seven consecutive years, and honored in 2013 and 2015 on Forbes List of Americas Most Promising Companies. YapStone has raised over $110 million from investors, including Accel Partners, Meritech Capital and Bregal Sagemount. YapStone is headquartered in both Walnut Creek and Santa Monica, California with its international operations center in Drogheda, Ireland. To learn more, visit
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Website : http://www.yapstone.com/
A technology company changing how the world pays. Our electronic payments platform delivers a new level of convenience for our partners and their consumers.