REPORTING RELATIONSHIPS: Reports to Director Life Underwriting. Manages 10-12 E-G level Underwriters.
CORE JOB DUTIES AND RESPONSIBILITIES:
Manages and provides oversight to team roles and responsibilities. Forward facing; manages performance of customers’ satisfaction, interaction quality and relationships. Clear focus on managing relationships both internally and externally. Establishes best practices for quality, production standards, relationship management, delivering on customer requests and schedule to adhere to compliance guidelines. Uses quantitative and qualitative metrics to ensure high client satisfaction.
Participates in, sponsors and/or owns major projects, manages the activities and staff providing guidance to supporting departments on team - assists in identifying and establishing best practice relationship management guidelines and process improvements that enhances delivery of services to customers aligned with industry and regulatory requirements. Projects often include industry wide committees and involvement of key internal and external partners.
Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team. Ensures associates are current and knowledgeable of the industry, competition and regulatory environment. Promotes industry training and involvement in related organizations.
Owns the service relationships requiring a high level of technical expertise, and high touch, highly satisfied relationships are crucial for client and asset retention. Helps build and strengthen relationships through presentations, intermediaries and/or direct contact. Some travel is often necessary. Partners closely with Sales partners to ensure overall satisfaction with Nationwide. Develops staff to find ways to deepen Nationwide relationships and create additional sales opportunities for our Sales partners.
Monitors activities (phone, email, in person visits) to ensure clients are served timely and meets/exceeds quality standards. Responds to escalated service issues and calls from our internal and external sales partners, firms, producers, and customers. Works closely internal/external partners to ensure resolution. Works with various back office and internal departments to advocate for their relationships.
Manages the implementation of all enacted state and federal regulations for products and procedures; ensuring Operations (an other impacted) is prepared and informed of audits/regulatory/legislative changes in a timely manner. Partners with appropriate teams or individuals for the coordination of responses to audits (or other regulatory matters), including system partners for data requests. Manages staff responsible for drafting regulatory agency reports and findings and works closely with the office of Corporate Compliance to resolve any issues.
Uses outside-in approach and services as the voice of the customer in driving improvement opportunities. Manages the staff that takes audit recommendations and calibration sessions through the continuous improvement model. Identify key opportunities for processes and procedures to be enhanced and aligned to ensure consistency and adherence to regulatory requirements including improvements outside of their own teams that would benefit their relationships. Utilize findings to identify key process and/or technology needs within the Operation Center.
Manages expenses to the established budget and identifies opportunities and implements solutions to streamline process and reduce operating expenses. Participates in annual budget process to ensure adequate staffing and funding for providing OYS levels of service.
Receives escalations from field and sales partners to renegotiate the Underwriting decision and is responsible for coaching and developing the Underwriter.
Has sign off authority of up to $15,000,000, minimum $10,000,000.
Performs other duties as assigned.
MINIMUM JOB REQUIREMENTS:
Education: Bachelor’s degree or equivalent work experience, preferred.
License/Certification/Designation: EKG Certification preferred. FLMI and FALU certifications or progress towards is preferred.
Experience: A minimum of 10 years Life Underwriting experience is required with proven technical Underwriting ability.
Knowledge: Extensive knowledge of life underwriting principles and practices, including basic contract law. In-depth knowledge of anatomy, physiology, pathology, medical and non-medical risks as they relate to life insurance. Interpretation of attending physicians reports, medical examinations, and medical test results. In-depth understanding of financial underwriting, as it pertains to life insurance. Knowledge of processing and information systems which support underwriting and new business submission. Knowledge of underwriting design and project management. Knowledge of managing and interpreting underwriting results.
Skills/Competencies: Effective team leadership and management skills. Strong verbal and written communication skills. Must be able to present outside Nationwide walls. Relationship building people skills are needed. Ability to deal with ambiguity in a flexible and responsive manner. Maintains comfort with uncertainty, risk, and challenge. Ability to make difficult decisions and suggest alternative solutions. Consistently draws upon appropriate perspectives and resources. Ability to negotiate skillfully in difficult situations, with both internal and external groups. Possesses a proactive orientation, characterized by clear vision. Anticipates likely developments and implications, and informs, motivates, and can document breakthrough strategies, as they relate to underwriting issues.
Values: Regularly and consistency demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above minimum job requirements must be approved by the hiring manager’s leader and HRBP.
Overtime Eligibility: Not Eligible (Exempt).
Working Conditions: Travel required as needed.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: 02/2016 MYW
Additional Job Description
Job ID: 50599
Current Search Criteria
Manager, Life Underwriting-IPS
Corporate Finance Jobs
Customer Service Jobs
Financial Services Jobs
Information Technology Jobs
Property & Casualty Jobs
1-877 On Your Side
Products underwritten by Nationwide Mutual Insurance Company and Affiliated Companies. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Subject to underwriting guidelines, review, and approval. Products and discounts not available to all persons in all states. Nationwide Investment Services Corporation, member FINRA
. Home Office: One Nationwide Plaza, Columbus, OH. Nationwide, the Nationwide N and Eagle, and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company, unless otherwise disclosed. ©
**MEMBERS ONLY**SIGN UP NOW***.
Privacy and Security
Terms and Conditions