National General Insurance
Responsible for conducting quality evaluations for Customer Service staff, Back Office staff, Direct Sales staff, and National General Insurance independent agents using predefined quality measurements and expectations.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Conduct quality evaluations, both verbal and written, for all states, products and lines of business based upon current practices and procedures established within the Sales, Service and Back Office departments for new and existing employees
Use discretion to identify underwriting and behavioral opportunities that impact performance of the individuals being evaluated
Review and evaluates Independent Agent performance as it pertains to retaining file documents
Identify, track, and communicate quality review results to departmental managers and senior leadership
Monitors trends in performance to identify training needs
Work with management and/or Learning and Development Department to develop training plans
Provide leadership, guidance, and training to peers, internal, and field customers
Attend and facilitate training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs
Provide assistance to Policy Operations and/or Direct Sales teams in an effort to reinforce skills
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Prior experience in Claims/Sales/Agency/Service capacity within an insurance environment
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Demonstrated integrity within a professional environment
The ability to coach and mentor others and handle confidential performance issues
Demonstrate the ability to resolve conflicts and handle confrontation with professionalism
Must possess effective verbal and written communication skills
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Highly effective in managing change, multiple priorities, and exercising sound judgment
High degree of dependability and motivation
Demonstrate the ability to analyze quantitative results and offer feedback to improve performance
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
In-depth knowledge of all evaluated National General Insurance functions, processes, guidelines, and workflows
A strong understanding of the National General Insurance brand and ability to exhibit the behaviors associated with it
Experience with National General Insurance programs for all states and lines of business
Prior auditing, quality review, and/or training experience is strongly desired
Experience with ICBM and I3 Interaction Recorder is strongly desired
* Please note that candidates must have been in their current position for a minimum of 12 months.
About National General Holdings:
National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!
Companies and Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
* Paid Training
* Medical, Dental, Vision benefits
* Wellness Programs
* Life and Short/Long Term Disability Insurance
* 401k w/ Company Match
* Company Paid Holidays & Generous Time-off policy
* Employee Discount Program
* Career Advancement and Development Opportunities
* On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
* On-site Fitness Center (Cleveland and Dallas offices)
* Subsidized parking (Cleveland office)
National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
National General Insurance
Website : http://www.nationalgeneral.com/
We believe there's more to auto insurance than coverages and claims. At National General Insurance, we start with experience – yours. We're guided by your unique needs, translated into the policy that works best for you, your family and the vehicles you drive. Our job? To give you the benefits of our experience. More than 60 years of it, grounded in the automotive industry. We take pride in the insurance products and services we offer, designed to give you the best possible auto insurance coverage – affordably – from your first car to your 21st. We are committed to your complete satisfaction. And if you do need to make a claim, we'll handle it as quickly, professionally and gently as we can. We don't just want to “get” your business. We want to keep it.