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Underwriting Specialist - Spanish

Walnut Creek, CA

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At YapStone, we approach payments with the same startup mentality that we had when we launched our first payment solution in 1999. We are now focused on combining our entrepreneurial spirit with two decades of deep vertical expertise to serve leading global marketplaces and software companies with premier end-to-end payment solutions. YapStone is continually searching for passionate thinkers to join us in changing the way the world pays and how it gets paid.

Responsible for risk management associated with client application requests for our electronic payment processing services.
Development and implementation of new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department.
Provide support to customers seeking to apply for our service
Review and process all applicable documentation in support of applications
Develop and review underwriting policies by tailoring policies to local requirements, including risk management policies/guidelines processes and procedures.
Proactively work to enhance process/procedures to ensure Underwriting and AML/KYC regulations remain current, effective, and in-line with partner requirements.
To effectively manage a pipeline of cases within agreed Service Level Agreements, proactively requesting necessary documentation for missing information.
To ensure all cases are fully reviewed and an underwriting rationale is applied to each application prior to underwriting decision.
To ensure average turnaround expectations are exceeded by closely managing cases through to application process.
To provide accurate case updates to each stakeholder within agreed times and any actions taken are fully notated.
To ensure all cases are underwritten within agreed mandate levels.
To ensure the process, procedure and requirements are explained clearly to customers with effective customer service.
Recommend and develop enhancements, sources, and resources to assist in the credit review process
Assist Fraud/Risk department on potential fraud/risk related matters
Perform underwriting analysis on prospective merchant applications within published SLAs
Take an ACTIVE role within YapStone to identify, recommend for approval and lead implementation of process/policy changes to make the group more effective
Assist internal departments with customer inquiries requiring explanation of specific credit policies and decisions related to those policies

Spanish language fluency prerequisite along with strong English.
Third level qualification in business, finance or related field
1 to 3 years of experience in customer service and risk management; ecommerce experience is a plus
Direct experience with Global Payments and credit/risk/underwriting systems considered a plus.
Experience creating and implementing process workflows
Extensive experience reviewing and analyzing individual and company financial data
Strong written and verbal communication skills.
Excellent organizational/analytical skills
Excellent oral and written communication skills
Must be a team-oriented individual with willingness to work with all levels of staff & customers (not exclusively high level applicants) with a positive attitude and willingness to assist in training and development of new underwriters

Changing the way the world pays is a mission that inspires us daily. It gets us up in the morning and keeps us up at night. And just in case we need an extra dose of inspiration during the day, our team can take in the stellar view from our Santa Monica office or visit the Yap Caf in our Walnut Creek office to choose from a notably large selection of snacks. From comprehensive health insurance to gym memberships, youll find plenty of benefits and perks that reflect our appreciation for all of the thinking and doing that goes on at YapStone.

About YapStone
YapStone is global provider of full-stack payment solutions for global marketplaces and large vertical markets. YapStone powers online and mobile payments for HomeAway, VRBO, and thousands of apartment and vacation rental companies, homeowners associations, self-storage companies, hospitality establishments and non-profits. YapStone processes over $18B in payment volume annually and has been recognized for its growth, ranking on the Inc. 5000 list of Fastest-Growing Private Companies for eight consecutive years and named to the Forbes List of Americas Most Promising Companies in 2015. YapStone has raised over $180 million from investors including Premji Invest, MasterCard, Accel Partners, Meritech Capital and Bregal Sagemount. YapStone is headquartered in the San Francisco Bay area with additional offices in Santa Monica, California and Ireland. To learn more, visit

Yapstone is an equal opportunities employer.

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